MWN Helpline Evaluation 2017

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April 2018
Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015.  The helpline is independently evaluated annually.  Previous statistics and evaluations can be found here Key findings for 2017 included:

    •    We received 2280 contacts (phone, email, texts etc) and there were 792 beneficiaries
    •    We were contacted about 42 different issues
    •    Top five issues included domestic abuse, mental health, divorce, relationships (jointly in third place), faith & spirituality and housing / homelessness
    •    Other significant issues included honour based violence, forced marriage, immigration, and suicide / self harm
    •    Most (76%) contacted helpline about themselves
    •    Third sector and professionals (9%) and friends / family (10%) also called on behalf of others   
    •    75% of the callers also had a second underlying issue in addition to the primary reason for calling helpline
    •    36% of the callers were experiencing three issues for which they needed help and advice
    •    In 25% of calls the police were involved and in one tenth of these the helpline involved the police
    •    In 14.5% of calls the social services were involved and in one fifth of these the helpline involved them
    •    Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s
    •    The ethnic background of the callers varied but those of Pakistani background were the largest group
    •    The callers were from across the country with most from London (24%) and West Midlands (26%)
    •    A new indicator was introduced taking the total to 15  indicators used to measure impact of helpline. The top three were: 40% clients better informed of support available, 20% better informed of safety advice, 17% clients felt listened to and received general advice. Other helped received included receiving safety advice, information on legal rights, helped at crisis point with accommodation and prevented from self harm.

The report can be downloaded above.

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