MWN Helpline Evaluation 2017
April 2018
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Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015. The helpline is independently evaluated annually. Previous statistics and evaluations can be found here: Key findings for 2017 included: • We received 2280 contacts (phone, email, texts etc) and there were 792 beneficiaries • We were contacted about 42 different issues • Top five issues included domestic abuse, mental health, divorce, relationships (jointly in third place), faith & spirituality and housing / homelessness • Other significant issues included honour based violence, forced marriage, immigration, and suicide / self harm • Most (76%) contacted helpline about themselves • Third sector and professionals (9%) and friends / family (10%) also called on behalf of others • 75% of the callers also had a second underlying issue in addition to the primary reason for calling helpline • 36% of the callers were experiencing three issues for which they needed help and advice • In 25% of calls the police were involved and in one tenth of these the helpline involved the police • In 14.5% of calls the social services were involved and in one fifth of these the helpline involved them • Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s • The ethnic background of the callers varied but those of Pakistani background were the largest group • The callers were from across the country with most from London (24%) and West Midlands (26%) • A new indicator was introduced taking the total to 15 indicators used to measure impact of helpline. The top three were: 40% clients better informed of support available, 20% better informed of safety advice, 17% clients felt listened to and received general advice. Other helped received included receiving safety advice, information on legal rights, helped at crisis point with accommodation and prevented from self harm. The report can be downloaded above. |
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Our Supporters
Caroline Nokes MP
Conservative Party
Muslim Women's Network UK ensures that the voices of Muslim women are heard. They are not just a support network but a movement for change. I am proud to work with them.
Jess Phillips MP
Labour Party
MWNUK is courageous because of the uncompromising and fearless positions it sometimes takes when calling out injustice and inequality
Sadiq khan
London Mayor
I am proud to support and champion this fantastic organisation, which is informing policy and transforming lives.
Baroness Sayeeda Warsi
Conservative Party
MWNUK’s authenticity comes from knowledge of lived experiences of Muslim women and girls acquired through their helpline, research and members.
Naz Shah MP
Labour Party
They work tirelessly with passion and commitment to make a difference and improve outcomes for some of the most vulnerable women and girls in society.
