MWN Helpline Evaluation 2019

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April 2020
Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015. This evaluation if for year 5 of the helpline operate January to December 2019. Although the full report can be down loaded above.  Key kinds included:
  • We received 3133 contacts (phone, email, texts etc) and there were 1247 beneficiaries
  • We were contacted about 42 different issues
  • Top 5 issues included domestic abuse, mental health, divorce, housing / homelessness, and relationships
  • Other significant issues included marriage, faith / spirituality, isolation / loneliness, and money / finance, immigration, forced marriage and honour based based abuse
  • Most (77%) contacted helpline about themselves
  • Third sector and professionals (8%) and friends / family (9%) also called on behalf of others    
  • 51% of the callers also had a second underlying issue in addition to the primary reason for calling helpline
  • 25% of the callers were experiencing three issues for which they needed help and advice
  • In 19% of calls the police were involved and in 16% of these the helpline involved the police
  • In 10% of calls the social services were involved and in one fifth of these the helpline involved them
  • Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s
  • The ethnic background of the callers varied but those of Pakistani background were the largest group
  • The callers were from across the country with most from London and West Midlands
 
 
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