MWN Helpline Evaluation 2019

Download PDF
April 2020
Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015. This evaluation if for year 5 of the helpline operate January to December 2019. Although the full report can be down loaded above.  Key kinds included:
  • We received 3133 contacts (phone, email, texts etc) and there were 1247 beneficiaries
  • We were contacted about 42 different issues
  • Top 5 issues included domestic abuse, mental health, divorce, housing / homelessness, and relationships
  • Other significant issues included marriage, faith / spirituality, isolation / loneliness, and money / finance, immigration, forced marriage and honour based based abuse
  • Most (77%) contacted helpline about themselves
  • Third sector and professionals (8%) and friends / family (9%) also called on behalf of others    
  • 51% of the callers also had a second underlying issue in addition to the primary reason for calling helpline
  • 25% of the callers were experiencing three issues for which they needed help and advice
  • In 19% of calls the police were involved and in 16% of these the helpline involved the police
  • In 10% of calls the social services were involved and in one fifth of these the helpline involved them
  • Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s
  • The ethnic background of the callers varied but those of Pakistani background were the largest group
  • The callers were from across the country with most from London and West Midlands

Help us to improve social justice and equality for women and girls

Our Supporters

Our Current Funders


To view our all current and previous funders click here.