MWN Helpline Evaluation 2018

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April 2019
Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015. This evaluation if for year 4 of the helpline operate January to December 2018. Although the full report can be down loaded above.  Key kinds included:

 We received 3626 contacts (phone, email, texts etc) and there were 931 beneficiaries
    •    We were contacted about 44 different issues
    •    Top five issues included domestic abuse, mental health, relationships, divorce, marriage
    •    Other significant issues included housing / homelessness, faith / spirituality, isolation / loneliness, and money / finance, immigration, forced marriage and honour based based abuse
    •    Most (75%) contacted helpline about themselves
    •    Third sector and professionals (10%) and friends / family (11%) also called on behalf of others    
    •    66% of the callers also had a second underlying issue in addition to the primary reason for calling helpline
    •    29% of the callers were experiencing three issues for which they needed help and advice
    •    In 21% of calls the police were involved and in one tenth of these the helpline involved the police
    •    In 14% of calls the social services were involved and in 13% of these the helpline involved them
    •    Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s
    •    The ethnic background of the callers varied but those of Pakistani background were the largest group
    •    The callers were from across the country with most from London and West Midlands


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