Muslim Women Network

MWN Helpline Evaluation 2016

February 2017


Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015. Year 1 evaluation for 2015 can be found here. In January 2016, the helpline hours increased from 3 mornings to 5 mornings a week. In August 2016, the service began to operate all day (10am to 4pm) Monday to Friday. Year 2 of the helpline has also been evaluated and can be downloaded here. Key findings included: We received 1807 contacts (phone, email, texts etc) and there were 583 beneficiaries We were contacted about 39 different issues Top five issues included domestic violence, mental health, divorce, relationships and housing / homelessness Other significant issues included honour based violence, forced marriage, immigration, and marriage Most (76%) contacted helpline about themselves Third sector and professionals (11%) and friends / family (11%) also called on behalf of others 68% of the callers also had a second underlying issue in addition to the primary reason for calling helpline 28% of the callers were experiencing three issues for which they needed help and advice In 17% of calls the police were involved and in one third the helpline involved the police In 8% of calls the social services were involved and in just over one third the helpline involved them Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s The ethnic background of the callers varied but those of Pakistani background were the largest group The callers were from across the country with most from London (24%) and West Midlands (25%) 14 new indicators were introduced in 2016 e.g. 37% were better informed of support available The report can be downloaded above.

Help us to improve social justice and equality for women and girls

Our Supporters

Caroline Nokes MP

Conservative Party

Muslim Women's Network UK ensures that the voices of Muslim women are heard. They are not just a support network but a movement for change. I am proud to work with them.

Jess Phillips MP

Labour Party

MWNUK is courageous because of the uncompromising and fearless positions it sometimes takes when calling out injustice and inequality

Sadiq khan

London Mayor

I am proud to support and champion this fantastic organisation, which is informing policy and transforming lives.

Baroness Sayeeda Warsi

Conservative Party

MWNUK’s authenticity comes from knowledge of lived experiences of Muslim women and girls acquired through their helpline, research and members.

Naz Shah MP

Labour Party

They work tirelessly with passion and commitment to make a difference and improve outcomes for some of the most vulnerable women and girls in society.