MWN Helpline Evaluation 2015

Download PDF
April 2016
Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015 on a part time basis (3 morning / a week). Although the hours have been extended since, the first one year of the helpline (Jan-Dec 2015) was evaluated. The report contains case studies on a range of issues but some key findings included:

  • We received 814 contacts (phone, email, texts etc) and there were 335    beneficiaries
  • We were contacted about 39 different issues
  • Half of the callers also had a second underlying issue in addition to the primary reason for calling helpline
  • 15% of the callers were experiencing three issues for which they needed help and advice.
  • In almost 7% of calls another language had to be used
  • Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s
  • The ethnic background of the callers varied but almost half were of Pakistani background
  • The callers were from across the country but one third were from the West Midlands
  • Men also called the helpline

The report can be downloaded above.


Help us to improve social justice and equality for women and girls

Our Supporters

Our Current Funders


To view our all current and previous funders click here.