MWN Helpline Evaluation 2015

 
Muslim Women's Network UK set up a national faith and culturally sensitive service in January 2015 on a part time basis (3 morning / a week). Although the hours have been extended since, the first one year of the helpline (Jan-Dec 2015) was evaluated. The report contains case studies on a range of issues but some key findings included:

  • We received 814 contacts (phone, email, texts etc) and there were 335    beneficiaries
  • We were contacted about 39 different issues
  • Half of the callers also had a second underlying issue in addition to the primary reason for calling helpline
  • 15% of the callers were experiencing three issues for which they needed help and advice.
  • In almost 7% of calls another language had to be used
  • Although calls were received from over 60s and under 18s most callers were in their 20s, 30s and 40s
  • The ethnic background of the callers varied but almost half were of Pakistani background
  • The callers were from across the country but one third were from the West Midlands
  • Men also called the helpline

The report can be downloaded above.
 
 
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Jess Phillips MP
Labour Party

MWNUK is courageous because of the uncompromising and fearless positions it sometimes takes when calling out injustice and inequality

Sadiq khan
London Mayor

I am proud to support and champion this fantastic organisation, which is informing policy and transforming lives.

Baroness Sayeeda Warsi
Conservative Party

MWNUK’s authenticity comes from knowledge of lived experiences of Muslim women and girls acquired through their helpline, research and members.

Naz Shah MP
Labour Party

They work tirelessly with passion and commitment to make a difference and improve outcomes for some of the most vulnerable women and girls in society.

Dr Shola Mos-Shogbamimiu
Lawyer, Political & Women's Rights Activist

There is no greater time than now for the voices, representation and power of Muslim women to be visible in the feminist movement and all walks of life. MWNUK is a vital force in delivering this much needed balance and representation.